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Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning, Kerry Bodine, Josh Bernoff
Publisher: Houghton Mifflin Harcourt

Sep 24, 2012 - Outside In: The Power of Putting Customers at the Center of Your Business is a solid book on the increasingly important subject of the customer experience. And for all of us in business: you, and your customers, fans, partners, and other affiliates. Apr 22, 2013 - Increasing your alignment to the needs of your customer can be a great business opportunity (albeit this might challenge part of your business goals). Jan 4, 2013 - Harley Manning, research director for customer experience, Forrester Research, and coauthor of Outside In: The Power of Putting Customers at the Center of Your Business. Jul 15, 2011 - For larger companies, this may be: you, and your employees. Sep 21, 2012 - Manning launched the customer experience practice at Forrester Research and has led it for 14 years. Jul 9, 2013 - The award supports and recognizes the principles outlined in the Forrester book “Outside In: The Power of Putting Customers at the Center of Your Business” (Amazon Publishing/New Harvest, 2012). Mar 24, 2014 - Hopefully the publication of Outside In: The Power of Putting Customers at the Focus of Your Business will change that. He is also is the co-author of Outside In: The Power of Putting Your Customers at the Center of Your Business. Sep 27, 2012 - Outside In: The Power of Putting Customers at the Center of Your Business. What simple innovation brought billions in new investments to Fidelity? Apr 24, 2014 - Amazing offer on Outside In: The Power of Putting Customers at the Center of Your Business.